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Brows By Ruby

cancellation/noshow/late arrival policy Booking fees (deposits) are non-refundable. cancelling a booked appointment – showing later than 5 minutes into an appointment that is 30 minutes or more in time or worse, simply not showing up for an appointment – are subject to a fee equal to 50% of the service charge which means to the loss of the booking deposit. If you cancel your appointment online without reaching to me for rescheduling you lose your deposit, please be careful when booking and make sure the day and time works for you. Rescheduling must be done directly via text with me (432-924-2902) with a notice of 48 hours. less than 48 hours is not posible and means the loss of deposit. If you would like to be serviced you would need a new booking with a new deposit . Regular brow design and wax appointments are only 15 minutes long including checkout please be in the office at your schedule time as these do not have a 5 minute grace period , only appointments longer than 30 minutes do . This is to ensure that I as a provider can keep a timely schedule as curtesy to the others being serviced who manage to be on time . If you Arrive late I can refuse service and deposit is non refundable. Please make arrangements prior to coming to your appointments if this is your first time , traffic delays are expected so please leave with plenty of time . We are located on 2817 JBS parkway ,1 park place Plaza inside of building A , we are suite 102 . in Odessa Texas . We are 100% digital, phone calls are never answered during work hours as I am a solo provider , any questions please refer back to the same booking platform , all necessary info is located here . Thank you for your support.

Business Hours

Monday
Closed
Tuesday
Closed
Wednesday
Closed
Thursday
8:30 AM - 1:30 PM
Friday
8:30 AM - 1:30 PM
Saturday
Closed
Sunday
Closed

Cancellation Policy

📋 Appointment Policies • Deposits are non-refundable. • Canceling, not showing up, or arriving more than 5 minutes late to a 30+ min service may result in a 100% service charge (loss of deposit + remaining balance). • Brow design/wax or any 15-minute services have no grace period, so please plan to arrive right on time. • Rescheduling or canceling last minute (less than 72 hours before your appointment) will result in the loss of your deposit. • Rescheduling: Please use the online booking site at least 72 hours in advance. Less notice will require a new booking and deposit. • PMU services: Cannot be rescheduled or transferred. • Brow design/wax: 15-minute services with no grace period, so please plan to arrive right on time. • We work with clients back-to-back, so being late affects the next client’s appointment. Out of respect for everyone’s time, late arrivals cannot be accommodated and deposits will be forfeited. • All appointments must be managed through the booking site. Calls, texts, or social media messages may take 3+ business days for a reply. • Location: 4803 Plaza Blvd, Building 8, Suite 804, or at building 1 in same plaza Odessa, TX. Be attentive to a text day if your service specifying which location. Thank you for respecting my schedule and the time of all clients arriving on time.